Customer Testimonials
II own 2 Kia’s and would not have them serviced anywhere else. Reliable staff and mostly fair pricing.
Great honest service.
This has been our second car from you since moving here 4 years ago. Looking forward to buying more in the future as well
Ephraim Twillie our salesperson was more than helpful, and his customer service is exceptional. We will refer him to many others in the future. Thank you so much for your help and our purchase. The vehicle we bought was everything we wanted.
awesome everyone was very friendly and exceptionally helpful offered to take me home and bring my car to me when it was done which they did
I made an appointment and I was quickly seen. I was welcomed by Keith and the management team. They showed me the car I asked about and made sure I had everything I wanted in a vehicle available. I was shown not only a test drive but everything on the vehicle how it worked and how to customize it to me. I truly felt important and valued as a customer. I left with the vehicle I wanted at the price and financing that worked for me and my family.
Not sure exactly what was done but the parts aren't there for the recall so I have to bring back another day took me a while to find my car when they brought it back to my work but other than that great
In my experience, the sales staff and service team do well to take care of vehicle needs! It is nice to have an honest group in this field!
Everyone is always ready to help when you need it and I really appreciate that.
The service staff are friendly and willing to work with you on what days to bring your vehicle in for servicing. The salesmen are very nice as well. Especially Luke Neuman. He does everything he can to make your experience pleasant. I highly recommend Shottenkirk.
They where awesome, they went to bat for us and we got our Jeep an love it
They always treat me well and keep me in the loop. Prompt and efficient. Why?
Sales consultant was knowledgeable. My wife and I felt like valued customers. I was given time to think about purchasing a vehicle.
Everything went very fast and really smooth and they all did an amazing job helping me
They fixed my car in a timely fashion and great customer service. Highly recommend them.
Everyone was very helpful and knowledgeable. Transaction and financing was smooth and very quick with no issues
Excellent service and process. Ephraim (I’m sorry if I spelled that incorrectly, was great to work with. He understood our needs and was a great partner to work with as we bought a car.
Good selection and very courteous employees. Close to my area. Thank you for your help
Good selection and very courteous employees. Close to my area. Thank you for your help
We always done business with Shottenkirk, buying vehicles and oil changes! Thank you for all you do!
They are very accommodating. Easy to schedule for service of your vehicle good waiting room
Great service by Keith Foster. He worked with us to get a fair price and a wonderful vehicle. Would recommend Shottenkirk and Keith to anyone!
There was no pressure, no xx & no stress. They were all great & my experience was super easy, friendly and quick. I definitely recommend Matt!!
Oil change and tire rotation only, mileage on invoice was way different than actual mileage for some reason.
We were very pleased with this dealership. From start to finish, upper management, sales, service, and parts they were willing to work with us even after we made the purchase. Would definitely use this dealer again
It was a good experience and I would go back to Shottenkirk Superstore once again.
Always prompt and friendly. Our 1st and only choice when we need a new auto !
Speedy fast service, always greeted the minute I walk in. Super friendly and knowledgeable staff
Good service and super people to work with. Reasonable prices on work they do. Honest
They have always treated us great with great service. Would highly recommend Mike Allen and his service reps.
The service center (specifically the Kia branch) was phenomenal to work with. I was able to bring my car in ahead of time (though my appointment was never made - which wasn't that big of a deal). They said I could drop it off, and they were able to fit it in within just a couple days. Everything was easily explained to me and I was reassured that it would cost me little to nothing. Joel was super awesome to work with and kept my mind at ease as I was worried with being able to pay for an ...
Awesome experience! Very professional, knowledgeable staff! Will definitely recommend to friends and family. Effient and easy paperwork as well!
Service person was very good at keeping us informed on where are car was and the time in the shop would be.
The salesman was really nice. And I got a deal that I could not pass up.
No Problems since this was a recall repair. I was in and out in good time.
Great service, fair price, fair trade price. Brent Harris did a great job. Very impressive dealership. Highly recommended!
I went in for a trade-in, and left with a 2023 Nissan. This is well above my expectations. The paperwork was fast, and very inclusive. Thank you.
I had a great experience. We continue to buy and have our vehicles serviced at Shottenkirk.
Shottenkirk did a great job servicing our Jeep which had a recall on it. Highly recommend!
I had a good experience with you company. People are friendly and the dealership was clean and comfortable ☺️
Lucas was knowledgeable in the 2024 F150 except obtaining key code. Used YouTube to do it. At home
Excellant service ,always very friendly and eager to help or answer questions.Happy to do business with them again.
I wouldn’t want to do business with any other dealership or salesman. Matt was professional and knowledgeable.
They were amazing in getting my Kia fixed. Fast friendly service. Really appreciate the great customer service.
Always first class service! They communicate every step of the way with me. I do all my business with Shottenkirk!
All of the people there were nice and friendly! I definitely would recommend Shottenkirk Superstore West Burlington Iowa to all my friends and family.
Always prompt, courteous and professional service. I have never received less from this dealership. Have never heard a complaint from anyone I know either.
Ephrem was great to deal with..able to answer all of our questions…very pleasant
Excellent customer experience- worked with Adam & Efram for sales. I don’t remembere the names of other two that worked with me but both were great!
The great Teams, and the best staffs, All in all good supporting groups, especially good efforts
Experience at Shottenkirk was exceptional. Montel was honest and open from the beginning to the very end. He is a great person with a huge personality and I would highly recommend going to him for any car needs.
Sales process was good. However, my trailer hitch cover from my trade in was not returned. The salesman reported it was not on the truck when he looked for it after it was sent for detailing. It appears there was very little effort to look for it. I have concerns the detail dept lacks integrity. The trailer hitch cover was representative of my military service and had some sentimental value.
The service provided was great. They came and picked up our car and brought it back to us the same day. I would highly recommended Shottenkirk!
Brent was very patient with us, considering we were there the 1st time just to try out different vehicles. We made it clear we may not be buying at Shottenkirk. Brent was patient with us despite that. Felt bad that we came back the day he was gone. Lucas answered all our questions. Thank you.
Very easy to work with & got us in & out in a speedy manner. Didn't get pushy with us.
Great experience with Shottenkirk!
Great friendly service. Joel ordered tires right away and made sure they were put on quickly!
Tanya kept us informed of our vehicles progress during the service work. We appreciate the use of text messaging.
They were always available when we had questions. Our salesman was wonderful to explain everything about the vehicle! He was great!
Great service and had a great experience Will be going back. Kenneth Schaffer was excellent to work with!
Shottenkirk came here and towed my car to their service center. The communication was very good, and my car was serviced quickly and to my satisfaction.
Great Team. Very attentive to my needs and I got a great deal. Well Done!
Great experience working with Troy, Joe and Keith!
We had an issue with a battery on a vehicle we purchased a month prior. Shotenkirk came to our home and replaced the battery. We were back on the road in under a hour.
We had an Amazing experience at Shottenkirk Burlington IA. Brent Harris did an Awesome job selling us a new Jeep. We so appreciated him not pushing us into buying but gave us all the information and knowledge and letting us make the decision. We highly recommend this dealership and Brent Harris if you’re looking for a vehicle!
Fast and friendly always asks if everything is OK and if not always willing to help and make it right
Very nice dealership. They had exactly what I was looking for in my new vehicle. The people were great to work with as well.
GREAT TERM to work with !
Very friendly and helpful! Answered all of our questions and made our purchase very successful! They have secured our business from 2 hours away!
Salesperson listened to what I was specifically looking for found it let me know then when an issue arose let me know what was going on and today I drove away in new to me truck
Friendly and helpful. Always willing to make things eaiser.
Very curious and friendly. Speedy diagnosis. Explained our extended warranty to us and what we should do if the error happens again
The staff is fantastic at this dealership. They are always accommodating and helpful when I bring my car in for service.
Love Matt Luers! Thought I should have been given a better rate and a lower cost for my warranty.
Needed an oil change. They got me in right away and offered me coffee as I waited. Before I knew it my car was done. Very pleasant to come here.
TOP NOTCH SERVICE. VERY PLEASED WITH THE SERVICE I ALWAYS GET FROM THEM. WILL ALWAYS RETURN
Matt and the whole team bent over backwards to get us the car we love!!! We will highly recommend this group to our friends. In fact we did 2 days ago!
Joel was great and took care of all my needs. Matt was friendly as usual.
Very happy with the whole process of buying our new truck. Really appreciate the great customer service!
Great sales team with a focus on the customer. I appreciate the friendly customer service and attention to detail.
Everyone was very friendly and helpful. They worked with us to get us what we needed.
Great service, the employees are very informative. Always willing to help with anything you may need.
Friendly sales and finance staff. Worked with me to get to a payment plan that i was comfortable with. The service center staff has always done well by me.
Personnel were friendly and nice. The service desk / intake areas were clean and well maintained. Drop off and pick up were quick.
I purchased my 2020 KIA Soul near the end of 2019. The service department is excellent! They make sure all recalls and software updates are taken care of professionally! Friendliest people I've met in a long time!
I recently purchased a used car from Shottenkirk and had a great experience, they were very polite and helpful.
I sincerely thank God for directing me to such a legitimate expert trader for me, called Ethan Payne for his perfect trading techniques, i invested with the little I was having, which was $500 and earned $6500 profit in 7 working days. I highly recommend him for any person who truly want to trade , he guided me through my registration and trade for me too. I never paid any fees for my withdrawals and my profits was paid-out successfully. You can contact him via : Email: [email protected] WhatsApp:+44 7862 075181
Accommodating and patient. Fair trade in value. Friendly personnel and atmosphere. many selections to choose from.
Service department was clean, organized, and took care of my repairs in a reasonable amount of time. Great customer service experience.
Truck should have cleaned up,garbage in center console. Motor was never cleaned up, even after I bought it.
I feel that I bought what they found for me based on my needs. I'm satisfied.
Lucas was patient with us (being new to dealership purchasing). Also passionate about helping us find what we were looking for in a vehicle! He helped us understand the entire process along the way, including the features of our new KIA! We will be back because of how personable and welcoming Lucas and the team were.
Purchased a new Kia and salesman Keith Foster was great and the finance department made everything easy to understand.
Great help, very accommodating and very polite to work with. Would recommend everyone shop there.
😊Excellent Service Department always gets me in and out Quickly! Matt one of the advisors is thee best in the business!
The Employees here are very ready and willing to help. They create a positive environment for their customers and provide their best! Gotta love it!
We have been a customer of Shottenkirk's for many years. We have purchased vehicles from them and take our vehicles for service there. We receive prompt and courteous service.
Fantastic people to work with when buying my 2024 Telluride Prestige SX.
I bought my new Kia Sportage this weekend and absolutely love it. Keith Foster was great to work with and answered all my questions. All the staff at the West Burlington store were great to work with.
My lease was ending in June and salesman Montel contacted me. I went in and he had a couple of Kia's to show me, I traded my Kia Seltos for another one. I went in with a price and Montel worked with me until we got it where I wanted. Montel showed me all the new accessories and explained them to where I understood. Whenever he was running around doing his "magic" he always made sure I was comfortable and asked if I needed a beverage. I was in and out in my new Kia the same ...
