I want to write this and apologize to Shottenkirk Granbury, TX. I wrote a review earlier this morning out of frustration. My issue has been resolved, the sales manager that called me had been out sick for a couple of days so he hadn’t received my message. Upon returning to work he called and immediately took care of my concern and problem. Again I want to apologize for the review I sent earlier today!
I just bought the car three days ago, so I don't have much to go on as far as the vehicle. Customer service was very good.
Best car buying experience I ever had. Montel gave me an out the door price and true to his word that was the price I got when I showed up at the dealership.
If we had the vehicle I could better rate it..... will wait until we do. Keith Foster was/is being as helpful as he can. Everyone else is very pleasant to deal with and I feel sure things will work out for us.
Very good experience. Was ready to show me the vehicle I was interested in.
Very pleased with the service that you provided!! The sales person was very helpful and a pleasure to work with. All services provided were very helpful.
Great experience. Looked all over S.E. Iowa for a new Bronco. None to be had anywhere. Shottenkirk called and told me one was being unloaded off the truck as we spoke. I drove it home the next morning. Everything was explained in detail to my satisfaction. Everyone was friendly and helpful. Again, great experience.
Keith was very friendly as well as knowledgeable in the Ford truck line. He was prompt to return my calls with the information needed. He assisted us in obtaining the right vehicle at a good price. He continues to follow up checking on our satisfaction. Everyone we dealt with at the Shottenkirk dealership was friendly, efficient, and helpful.
Gave us a better deal than originally promised. Had the vehicle that we wanted. Then helped work out a key problem (mixup that left us with one key for our new vehicle and one to another vehicle on their lot) promptly and at minimum pain to us - even though we purchased our Compass long distance and flew in to get it - not discovering the key issue until we were over 1000 miles away.
Really worked with me to find a car that I loved, even when I went a little over budget. They found me incredible financing and I could not be happier. Would highly recommend!
They were very helpful, gave us a good deal both ways around, a lot of help on our new automobile, just over all a great experience! Great bunch to deal with!
Buy a car from you all was so easy. Thank you all who made this happen for me. Love my 2016 Lincoln MKX. Annelisa Grant.
Someone was out to greet me instantly even though I was just looking. I didn't buy a vehicle but I was trying to get an idea for when I do. Great assistance.
We have purchased 3 cars from Shottenkirk, and we will probably buy our 4th from them too. We have no problem negotiating a reasonable deal and terms. And the last 2 times they beat my banks interest rate for financing. Can't say enough good things about them.
My experience with Shottenkirk West Burlington was wonderful. They are beyond friendly & welcoming. I had my 3 year old daughter with me and they were beyond patient with her. My sales man sold me a wonderful car & my finance manger got me a wonderful deal. I would recommend this dealership to all my friends.
Eric Messamaker and Adam Brown were outstanding! So easy to get a great vehicle with this team!! I will tell everyone I know about my experience at Shottenkirk!
Always a welcoming, comfortable, trusting environment and people
It was a very nice experience, the dealership had the truck ready for us to test drive, did find a small issue, which was taken care of right away. Financing was done right on the spot, which did not take very long, we got a great rate! Great to work with such an efficient group.
We have bought several cars from Shottenkirk and will always be return customers when it comes to getting a different vehicle. All employees encountered were extremely friendly and helpful. You could tell they all enjoyed the work they did and got along well with everyone that worked there. Would definitely recommend to others. Kenneth Schaffer in the finance dept was very personable and made the worst part of the process fun. Had a great personality.
I really don't have anything to say about improving. Everyone was very nice and helpful. The salesman was very friendly and easy o talk to.
Everyone in the dealership was fantastic. It was the best experience I have ever had in a car dealership. I would highly recommend this as the best place to go for all the automotive needs you have.
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