Customer Testimonials
The experience from start to finish was enjoyable. I came there based off of a truck I found online, but ended up not liking it. They found something I liked and made it an easy process to buy. I had an appointment with Matt, but he was still with customers. Montel jumped right in to help. That was a big selling point for me. Salespeople willing and seemingly happy to help each other. I have been to places where they leave you stranded until your salesperson is available. Not here. If you haven't been here, it is worth your ...
This was my experience with this particular store. I had a cam phaser issue in July which they replaced no problem ( or so I thought. ) Then in November of the same yr. I had to have a new transmission installed. Which took 6 weeks to complete. When I got my truck back it had an exhaust leak, the transfer case has a leak now plus on further inspection I also have a oil leak which is coming from the passenger side valve cover and you could tell that it was a fresh leak also the plastic cover for the motor was ...
Bought a Kia Sorento hybrid. The process was smooth and quicker than any other car purchase I have made! Montel was a great salesman! Made the decision process very easy and smooth! Justin made the financing part easy!
We had an overall great experience. We are very happy with the help we received with learning and getting the app on our phones and hooked to the car. We will return.
Salesperson Helpful in finding a car that fit my budget. And specifications of my needs.
We dealt with Montel and Joe, both very personable and professional at their job, explaining all aspects of the car as well as the warrantee and service they can provide.
Clean respectful really cares about customer fun thoughtful helpful all in one shop fast reliable
Bought a dodge challenger from another town with issues. Had shottenkirk do a diagnostic and told me what the issues were. I opted to fix it myself at home. Shottenkirk was right and a main issue they addressed fixed my stalling issue. Sometimes it pays to know for sure rather than throwing parts at it. The lady at the desk was cordial and informative. Thank you! Would visit again 🙂
Every person you encounter the moment you step out of your vehicle, acknowledging, smiling and kind.
I took my 2023 Platinum F-150 in for service, they got my truck in quickly finished the requested service in short order.
Made reservation for Saturday. Then they told me they don't make great reservations on Saturday. Had to wait hours. Not happy
Service Department Great they pick up and deliver my car back
Very pleased with the help I received on my car. They really went above and beyond to make things right.
Very smooth and no pressure buying experience.
Wasn’t sitting around to long got me in and out pretty quickly and had me on the road to my event In a perfect time ways very informative and knowledgeable about what was going on!
Everyone very helpful and I will be back when I am in need of a new vehicle.
They have always taken good care of my truck and I, even with a difficult warranty company that I have. I appreciate Matt's help and he is always friendly.
quick, polite, and timely, i'm done, no more to say today and yesterday and tomorrow
Excellent communication, patience and service. I worked with Ephriam and he went above and beyond. The vehicle I wanted was located at a different store, and he was able to get it down to our local store that next morning. The process was quick, smooth and I am very pleased with my experience.
My appointment was quick and fast. I didn’t have to wait very long and they let me know everything that needed to be done.
Excellent communication and service from Jim Smith! Completed ahead of time and cleaner than it arrived 🙂
Service was thorough and complete. Office staff were friendly and explained ever. Very pleased over all
It took over 2 hours to get an oil change and then had to wait 30 minutes for the bill.
Matt kept me informed while I was waiting. I will never go anywhere else for service
Service crew are very good and always are treated well . If something is not right they let you know.
Great experience. Matt was super helpful in helping me find a new vehicle. Would highly recommend!
Didn’t talk with any of the service people. I called and they answered my questions and still haven’t found the issue of my car.
Pleased with their service dept. Wish they would offer incentives like free tire rotation with purchase of tires and maybe half price rotation with and oil change. It may not seem to be that big of a deal but a lot of other places do that. To me it's a form of appreciation for being a loyal customer.
II own 2 Kia’s and would not have them serviced anywhere else. Reliable staff and mostly fair pricing.
Great honest service.
This has been our second car from you since moving here 4 years ago. Looking forward to buying more in the future as well
Ephraim Twillie our salesperson was more than helpful, and his customer service is exceptional. We will refer him to many others in the future. Thank you so much for your help and our purchase. The vehicle we bought was everything we wanted.
You really want me to tell everyone that you took 2 months to complete repairs on my car? That I called and left messages a couple times a week and NEVER got a call back? That only after I called the general manager did I get a call back? That I was told my insurance company wasn't responding yet when I called them they had NO calls from you beyond the initial contact? That I was so appalled at the treatment I received that 2 days after we got the car back we bought a new car from your competitor across ...
awesome everyone was very friendly and exceptionally helpful offered to take me home and bring my car to me when it was done which they did
I made an appointment and I was quickly seen. I was welcomed by Keith and the management team. They showed me the car I asked about and made sure I had everything I wanted in a vehicle available. I was shown not only a test drive but everything on the vehicle how it worked and how to customize it to me. I truly felt important and valued as a customer. I left with the vehicle I wanted at the price and financing that worked for me and my family.
Not sure exactly what was done but the parts aren't there for the recall so I have to bring back another day took me a while to find my car when they brought it back to my work but other than that great
In my experience, the sales staff and service team do well to take care of vehicle needs! It is nice to have an honest group in this field!
You can imagine my surprise to show up for my appointment, which I was told would be covered under warranty the month before when they diagnosed the issue and ordered the parts- only to be told that the parts were, in fact, NOT covered by a warranty. Then, after I questioned why it was covered during our first conversations and now it wasn’t.. I was met with a sharp attitude and a “people make mistakes”. There was absolutely zero effort to take accountability, apologize or any effort of customer service. I very much so felt like the “stupid female” ...
Everyone is always ready to help when you need it and I really appreciate that.
Made appt 2 weeks in advance, and first appt, took 2 hours for oil change and tire rotation, then got called later to go back and torque lugnuts
The service staff are friendly and willing to work with you on what days to bring your vehicle in for servicing. The salesmen are very nice as well. Especially Luke Neuman. He does everything he can to make your experience pleasant. I highly recommend Shottenkirk.
I requested a 100000 mile check and I don’t believe the performed it, there was no indication on the report that they did the listed checks and I ended up taking it in for new brakes 2 weeks later. Now I wonder what I actually paid for. I asked them to check the rattle sound when idling and the rattle is still present.
They where awesome, they went to bat for us and we got our Jeep an love it
An okay car buying experience but, they tried to charge me an extra $1000 dollars for care package that they said they accidentally left out in the purchase agreement. Salesman Twillie was nice and not too pushy only talked about the car instead of trying to blow smoke.
They always treat me well and keep me in the loop. Prompt and efficient. Why?
Sales consultant was knowledgeable. My wife and I felt like valued customers. I was given time to think about purchasing a vehicle.
Everything went very fast and really smooth and they all did an amazing job helping me
They fixed my car in a timely fashion and great customer service. Highly recommend them.
Everyone was very helpful and knowledgeable. Transaction and financing was smooth and very quick with no issues
Excellent service and process. Ephraim (I’m sorry if I spelled that incorrectly, was great to work with. He understood our needs and was a great partner to work with as we bought a car.
Good selection and very courteous employees. Close to my area. Thank you for your help
We always done business with Shottenkirk, buying vehicles and oil changes! Thank you for all you do!
They are very accommodating. Easy to schedule for service of your vehicle good waiting room
For any reason I received a couple of emails about parts and lub that your received after gave me my car, then I don't know if I can believe in your job.
Just always a disaster with scheduling. low wiper fluid message still on after oil change.
Great service by Keith Foster. He worked with us to get a fair price and a wonderful vehicle. Would recommend Shottenkirk and Keith to anyone!
There was no pressure, no xx & no stress. They were all great & my experience was super easy, friendly and quick. I definitely recommend Matt!!
Oil change and tire rotation only, mileage on invoice was way different than actual mileage for some reason.
We were very pleased with this dealership. From start to finish, upper management, sales, service, and parts they were willing to work with us even after we made the purchase. Would definitely use this dealer again
It was a good experience and I would go back to Shottenkirk Superstore once again.
Always prompt and friendly. Our 1st and only choice when we need a new auto !
Speedy fast service, always greeted the minute I walk in. Super friendly and knowledgeable staff
Good service and super people to work with. Reasonable prices on work they do. Honest
Was told the issue was the wench hookup. Even explained that it couldn't be the wench, as it had been having this issue prior to wench install. The issue continued after pickup, issue not fixed. Now, its been sitting at Shottenkirk for another 2 weeks and little to no communication regarding the issue.
They have always treated us great with great service. Would highly recommend Mike Allen and his service reps.
The service center (specifically the Kia branch) was phenomenal to work with. I was able to bring my car in ahead of time (though my appointment was never made - which wasn't that big of a deal). They said I could drop it off, and they were able to fit it in within just a couple days. Everything was easily explained to me and I was reassured that it would cost me little to nothing. Joel was super awesome to work with and kept my mind at ease as I was worried with being able to pay for an ...
Awesome experience! Very professional, knowledgeable staff! Will definitely recommend to friends and family. Effient and easy paperwork as well!
Finance is under pressure to upsell warranty. I said NO several times and they didn’t care. Almost cost them the sale. I will not send anyone there. Probably the last vehicle I buy from them. Luke the salesman was great. But, beyond that, unacceptable.
Service person was very good at keeping us informed on where are car was and the time in the shop would be.
I've owned my car 6months and already need new tires? There are 14,700 miles on the car! Plus I needed anew filter for another 55 bucks?
The salesman was really nice. And I got a deal that I could not pass up.
No Problems since this was a recall repair. I was in and out in good time.
Great service, fair price, fair trade price. Brent Harris did a great job. Very impressive dealership. Highly recommended!
I went in for a trade-in, and left with a 2023 Nissan. This is well above my expectations. The paperwork was fast, and very inclusive. Thank you.
I had a great experience. We continue to buy and have our vehicles serviced at Shottenkirk.
Shottenkirk did a great job servicing our Jeep which had a recall on it. Highly recommend!
I had a good experience with you company. People are friendly and the dealership was clean and comfortable ☺️
Lucas was knowledgeable in the 2024 F150 except obtaining key code. Used YouTube to do it. At home
Excellant service ,always very friendly and eager to help or answer questions.Happy to do business with them again.
I wouldn’t want to do business with any other dealership or salesman. Matt was professional and knowledgeable.
They were amazing in getting my Kia fixed. Fast friendly service. Really appreciate the great customer service.
Always first class service! They communicate every step of the way with me. I do all my business with Shottenkirk!
All of the people there were nice and friendly! I definitely would recommend Shottenkirk Superstore West Burlington Iowa to all my friends and family.
Always prompt, courteous and professional service. I have never received less from this dealership. Have never heard a complaint from anyone I know either.
Ephrem was great to deal with..able to answer all of our questions…very pleasant
Excellent customer experience- worked with Adam & Efram for sales. I don’t remembere the names of other two that worked with me but both were great!
The great Teams, and the best staffs, All in all good supporting groups, especially good efforts
Experience at Shottenkirk was exceptional. Montel was honest and open from the beginning to the very end. He is a great person with a huge personality and I would highly recommend going to him for any car needs.
Sales process was good. However, my trailer hitch cover from my trade in was not returned. The salesman reported it was not on the truck when he looked for it after it was sent for detailing. It appears there was very little effort to look for it. I have concerns the detail dept lacks integrity. The trailer hitch cover was representative of my military service and had some sentimental value.
The service provided was great. They came and picked up our car and brought it back to us the same day. I would highly recommended Shottenkirk!
Brent was very patient with us, considering we were there the 1st time just to try out different vehicles. We made it clear we may not be buying at Shottenkirk. Brent was patient with us despite that. Felt bad that we came back the day he was gone. Lucas answered all our questions. Thank you.
Very easy to work with & got us in & out in a speedy manner. Didn't get pushy with us.
Great experience with Shottenkirk!
Great friendly service. Joel ordered tires right away and made sure they were put on quickly!
Tanya kept us informed of our vehicles progress during the service work. We appreciate the use of text messaging.
They were always available when we had questions. Our salesman was wonderful to explain everything about the vehicle! He was great!
Great service and had a great experience Will be going back. Kenneth Schaffer was excellent to work with!
Shottenkirk came here and towed my car to their service center. The communication was very good, and my car was serviced quickly and to my satisfaction.
Got my vehicle in fast and diagnosed the problems same day, took a few days to get parts and get “fixed”. Went to pick up my vehicle and noticed the “service air bag” was on still. Immediately went back in and told I could leave it for another 3+days or bring it back later. I would rate my overall experience a 7/10 just because part of the reason it was there was for that specific light being on and there’s no way the tech didn’t see it while moving back to the lot after working on it.
Great Team. Very attentive to my needs and I got a great deal. Well Done!
